FAQ

  • What payment methods do you accept?

    We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All transactions are securely processed to ensure your personal information is safe.

  • How can I track my order?

    Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the courier’s website to monitor the status and location of your shoe delivery.

  • What is your return policy for shoes?

    We offer a 30-day return policy on all our shoes. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange, provided the shoes are in their original condition and packaging. Please visit our Returns & Exchanges page for detailed instructions on how to process a return.

  • Do you offer international shipping for shoes?

    Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on the destination. You can view the estimated shipping cost and delivery time at checkout before completing your purchase.

  • How can I contact customer support?

    Our customer support team is available to assist you via email, phone, or live chat. You can find our contact details on the Contact Us page of our website. We aim to respond to all inquiries within 24 hours.

  • Can I change or cancel my shoe order after it has been placed?

    If you need to change or cancel your order, please contact our customer support team as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request. Once an order is in the shipping process, we may not be able to make changes or cancellations.